Refund policy
Return & Refund Policy
Last Updated: August 15, 2026
At Twenty9Eleven Beauty, we take pride in carefully preparing and packaging every order. Due to the nature of our cosmetic and beauty products, all sales are final.
Please review your order carefully before completing your purchase.
All Sales Are Final
Twenty9Eleven Beauty does not accept returns, exchanges, or cancellations and does not issue refunds once an order has been placed.
This policy helps us maintain the quality, safety, and hygiene standards of our beauty products. We encourage customers to carefully review product descriptions, shades, quantities, and shipping information before completing checkout.
Damaged Products
The only exception to our all-sales-final policy is an item that arrives damaged. If you receive a damaged product, Twenty9Eleven Beauty will provide a replacement of the damaged item after the claim has been reviewed and approved.
Damaged products are not eligible for a monetary refund.
To report a damaged product, please contact us within 48 hours of delivery and provide:
- Your full name
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Clear photographs of the original packaging
Claims submitted without sufficient proof of damage may not be eligible for replacement. Please keep the damaged product and all original packaging until your claim has been reviewed.
Replacement Eligibility
Approved damaged-item claims will be replaced with the same product originally purchased, subject to availability. If the exact product is unavailable, Twenty9Eleven Beauty will contact you regarding the available resolution.
Replacement eligibility applies only to products that arrived damaged and does not apply to:
- Products damaged after delivery
- Normal wear or use
- Products the customer no longer wants
- Incorrect shade or product selections made by the customer
- Allergic reactions or personal sensitivities
- Orders sent to an incorrect address provided by the customer
- Packages reported lost or stolen after confirmed delivery
Incorrect or Missing Items
If you believe you received an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery with your order number and clear photographs of the products and packaging you received. We will review the issue and, when verified, work to correct the order.
Contact Us
For questions regarding a damaged, incorrect, or missing item, please contact:
Twenty9Eleven Beauty
Email: twenty9elevenbeauty@gmail.com
Please include your order number in all order-related inquiries.
By completing a purchase from Twenty9Eleven Beauty, you acknowledge and agree to this Return & Refund Policy.