Shipping policy
Shipping Policy
Last Updated: August 15, 2026
Thank you for shopping with Twenty9Eleven Beauty. We carefully prepare each order to ensure your beauty essentials arrive safely and securely. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 2–5 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding holidays.
Please note that processing times are separate from shipping/transit times. During new product launches, sales, holidays, or periods of high order volume, processing may take slightly longer.
Once an order has entered the processing or fulfillment stage, we may not be able to make changes to the order or shipping information.
Shipping Rates & Delivery
Shipping rates and available delivery options will be calculated and displayed at checkout.
Estimated delivery times shown at checkout begin after your order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Twenty9Eleven Beauty is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation containing your tracking information.
Please allow time for the carrier to scan and update your tracking information after your shipping confirmation is received.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order. Twenty9Eleven Beauty is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. While we will make every reasonable effort to assist you, address changes cannot be guaranteed once an order has begun processing or has been shipped.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, delays may occur that are outside of Twenty9Eleven Beauty’s control.
If your tracking information shows that your package is still in transit beyond the expected delivery window, we recommend contacting the shipping carrier for additional information.
If your package is marked delivered but you have not received it, please:
Verify the shipping address provided with your order.
Check around your property, mailbox, parcel locker, or other secure delivery locations.
Check with household members, neighbors, or your building’s front desk when applicable.
Contact the shipping carrier regarding the delivery.
Please also contact Twenty9Eleven Beauty so we can assist you with determining the appropriate next steps.
Twenty9Eleven Beauty is not responsible for packages that are stolen after confirmed delivery.
Returned Packages
If an order is returned to Twenty9Eleven Beauty because of an incorrect or incomplete address, unsuccessful delivery attempt, or other customer-related delivery issue, the customer may be responsible for additional shipping costs if the order is eligible to be reshipped.
We will contact you regarding available options if your package is returned to us.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
Your full name
Order number
A description of the issue
Clear photographs of the damaged product and packaging
We will review your claim and determine the appropriate resolution.
Please keep all original packaging and damaged items until your claim has been reviewed.
International Shipping
At this time, shipping availability will be displayed at checkout. If your location is not available during checkout, we are currently unable to ship to that destination.
Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country or local authorities unless otherwise stated at checkout.
Questions About Your Order
For questions regarding shipping or an existing order, please contact:
Twenty9Eleven Beauty
Email: twenty9elevenbeauty@gmail.com
Please include your order number when contacting us regarding an existing purchase.